FAQ

What currency are the prices of products?

They are in USD.
Do you have a size chart?

サイズについてのご注意：身長に対して座高の高いお客様には、大きめのサイズをお選びになることをおすすめします。私共の製品はやや小さめに作られております。（上記情報はあくまで目安でございまして、実際の着心地を保証するものではありません。素材やデザインによってサイズ感は異なります。） This information is shown as a guide only and not a guarantee. Actual fitting may vary. The left column refers to your weight in kilograms. The horizontal row at the top refers to your height in meters.
Where do you ship?

We ship worldwide from Singapore. Purchases are shipped out within 5-10 business days.
Do you do custom orders?

Currently custom orders are not available.
What is your store policy?

All sales are final and prices are non-negotiable. Exchanges for items in mint condition & Balletlove reserves the right to decline an exchange. Customer bears the cost re-postage fees of $5 SGD (Singapore) & $15 USD (international). Please email prior to sending back the items. Returns address: Jessie Liew 1092 Lower Delta Road #03-01/03 Singapore 169203 Color & sizing may defer depending on fabric & color of your screen. Balletlove is not responsible for any lost, missing, damaged or deleted packages during shipping Balletlove is not responsible any custom fees that you may incur.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.